Privacy Policy

Who we are

SnapBG is an online background-removal service operated from Lahore, Pakistan, at snapbgremover.com.

This policy explains what we collect, why, how long we keep it, and what you can ask us to do with it. If anything here is unclear, email us and we will answer in plain language.

Contact for privacy questions: support@snapbgremover.com

Your images — the important part

This is what most people want to know, so we will be direct.

What happens to an image you upload

1. It is uploaded to our server.
2. It is passed to our background-removal provider, which does the actual processing.
3. The result comes back to you.
4. Both the original and the result are deleted from our server after three hours.

What we do NOT do

• We do not use your images to train any AI model.
• We do not sell, share, publish or license your images.
• We do not browse uploaded images. Staff only look at a specific image if you ask us to investigate a failed job.

The third-party processor

We do not run the AI ourselves. Your image is sent to a specialist provider to be processed, and their own privacy terms apply for the time the image is with them. We choose providers that do not retain images for training, but we cannot control their systems and we are telling you this so you can decide what you upload.

Practical advice: if an image is commercially sensitive before launch, or contains someone else’s personal information, think carefully before uploading it anywhere online, including here.

Edited images

If you edit an image in our editor, the edited version and its layer settings (text, background colour, effects) are saved so you can carry on later. These follow the same three-hour deletion rule.

Account and usage information

When you create an account we store:

• Your name and email address — to identify your account and contact you about orders.
• A one-way hash of your password — we never store the password itself and cannot read it.
• Your credit balance and its history — every addition and deduction, so you can check it and so refunds work correctly.
• A record of each processing job — file name, file size, whether it succeeded, and how long it took. We keep this so failed jobs can be refunded automatically and so you can see your own history.
• IP address and login times — for security, such as blocking repeated failed logins.

Job records and credit history are kept for accounting purposes even after the image files themselves are deleted. They contain no image data.

Payment information

EasyPaisa and JazzCash

For manual transfers we store the sender name, the mobile number you provide, the transaction ID, and the screenshot you upload. We need these to match your payment against our own account statement. Payment screenshots are stored privately and are not publicly accessible.

Card payments

Card details are entered on the payment gateway’s own secure page, never on our site. We do not see, receive or store your card number. We only receive a reference number telling us whether the payment succeeded.

How long we keep payment records

Order records, including transaction IDs and screenshots, are kept for accounting and dispute purposes. If you ask us to delete your account, we retain the minimum record needed for tax and accounting obligations and delete the rest.

Cookies

We keep cookies to a minimum.

• Session cookie — keeps you logged in while you use the site. Required; the site cannot work without it.
• “Remember me” cookie — only set if you tick that box at login. Lasts 30 days and can be removed by logging out.

If analytics are enabled on the site, those cookies measure page visits and are described in the notice shown on your first visit. We do not run advertising trackers.

How long we keep things

Your choices and rights

You can, at any time:

• Get a copy of the personal data we hold about you.
• Correct anything that is wrong — most details can be changed in your account.
• Delete your account and its data. We keep only what tax and accounting rules require.
• Withdraw from marketing emails, if we ever send any. Order and account emails are necessary for the service and cannot be switched off while you have an account.

Email us from the address on your account and we will act within 30 days.

Where your data is held

Our servers are provided by our hosting company, and images pass through our processing provider. This means your data may be handled on servers outside Pakistan. By using the service you accept this transfer.

Security and children

How we protect your data

• Passwords are stored as one-way hashes and cannot be read by anyone, including us.
• API keys and payment credentials are encrypted before they are stored.
• Every part of the site is served over HTTPS.
• Access to your images and orders is checked against your account on every request.

No online service can promise perfect security, but if a breach ever affects your data we will tell you promptly and explain what happened.

Children

This service is not intended for children under 13, and we do not knowingly collect their data. If you are under 18, use the service only with a parent or guardian’s permission.

Changes to this policy

If we make a significant change we will update the date at the top of this page. Continuing to use the service means you accept the current version.