Refund Policy

The short version

Credits are returned automatically whenever an image fails. You never pay for an image you did not receive, and you do not need to ask.

Money refunds are a separate matter and are covered below.

Automatic credit refunds

A credit is returned to your balance immediately when:

• The image fails to process for any reason
• Our processing provider is busy or unavailable
• A server error occurs during processing

You can see every refund in your account history, marked as Refund. If you believe a credit was taken without you receiving an image, send us the date and file name and we will check the job log.

When we refund your money

Credits are delivered immediately and never expire, so used credits cannot be refunded. We will refund a payment in these cases:

• Double charge — you were charged twice for the same order.
• Credits never arrived — your payment was confirmed but credits were not added and we cannot correct it.
• Bought by mistake — you have not used any of the credits from that purchase and you contact us within 7 days.
• Service failure — a fault on our side prevented you from using the credits for an extended period.

What is not refundable

• Credits you have already used
• Dissatisfaction with the quality of a cutout, where the image was delivered. The tool is free to try before you buy, so please test it on your own photos first.
• Accounts closed for fraud or abuse
• Files lost because they were not downloaded within three hours

How to request a refund

Email support@snapbgremover.com from the address on your account with:

• Your order number (it looks like BGR-2026-000117)
• A short description of what went wrong

We reply to refund requests within two working days.

How long refunds take

• EasyPaisa and JazzCash — 3 to 5 working days, returned to the account you paid from
• Card — depends on your bank, usually 5 to 10 working days

Before you request one

If your payment is simply still pending, it may not need a refund at all. EasyPaisa and JazzCash transfers are verified by hand and usually clear within 30 minutes. Check your order status first, or message us on WhatsApp and we will look right away.

Chargebacks

Please contact us before raising a dispute with your bank. Almost every problem is a simple mix-up that we can fix in minutes. Accounts with an unresolved chargeback are suspended until the matter is settled.